IS

Poston, Robin S.

Research Interests (11)

List of Topics (11)

Topic Weight Topic Terms
0.216 knowledge application management domain processes kms systems study different use domains role comprehension effective types
0.157 recommendations recommender systems preferences recommendation rating ratings preference improve users frame contextual using frames sensemaking
0.151 negative positive effect findings results effects blog suggest role blogs posts examined period relationship employees
0.140 outsourcing vendor client sourcing vendors clients relationship firms production mechanisms duration mode outsourced vendor's effort
0.133 team teams virtual members communication distributed performance global role task cognition develop technology involved time
0.128 decision making decisions decision-making makers use quality improve performance managers process better results time managerial
0.120 offshore offshoring client projects locations organizational vendor extra cultural problems services home sites two-stage arrangements
0.114 content providers sharing incentive delivery provider net incentives internet service neutrality broadband allow capacity congestion
0.112 project projects failure software commitment escalation cost factors study problem resources continue prior escalate overruns
0.109 detection deception assessment credibility automated fraud fake cues detecting results screening study detect design indicators
0.101 information research literature systems framework review paper theoretical based potential future implications practice discussed current

Coauthor Network

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List of Coauthors (3)

Jain, Radhika P. 1 Speier, Cheri 1 Simon, Judith C. 1

Article Keywords (13)

content ratings 1 credibility indicators 1 collaboration effectiveness 1 decision making 1
information technology outsourcing 1 Knowledge management systems 1 knowledge usage 1 mum effect 1
offshore outsourcing 1 offshore project management 1 organizational silence 1 silence mitigation 1
vendor silence 1

Articles (2)

Mitigating Vendor Silence in Offshore Outsourcing: An Empirical Investigation. (Journal of Management Information Systems, 2011)
Authors: Abstract:
    The tendency to remain silent about project-related issues can contribute to suboptimal project performance or project failure. Prior research in offshore outsourcing suggests that client managers should play a critical role to induce offshore vendors’ employees not only to report project problems in a timely fashion but also to brainstorm and contribute ideas to a project. Also, the extant research on cross-cultural teams has emphasized the importance of cultural adaptation in the smooth functioning of these teams, but the role of cultural adaptation in silence mitigation has been largely underdeveloped in the literature. In this research, we bring these concepts of vendor silence and cultural adaptation in cross-cultural teams together and develop a process framework that illustrates how vendor silence may be mitigated in offshore outsourcing through various silence mitigation mechanisms. We then develop three propositions for organizational action toward mitigating vendor silence, which highlight the mediating role of cultural adaptation.
EFFECTIVE USE OF KNOWLEDGE MANAGEMENT SYSTEMS: A PROCESS MODEL OF CONTENT RATINGS AND CREDIBILITY INDICATORS. (MIS Quarterly, 2005)
Authors: Abstract:
    Knowledge management systems (KMSs) facilitate the efficient and effective sharing of a firm's intellectual resources. However, sifting through the myriad of content available through KMSs can be challenging, and knowledge workers may be overwhelmed when trying to find the content most relevant for completing a new task. To address this problem, KMS designers often include content rating schemes (i.e., users of the KMS submit ratings to indicate the quality of specific content used) and credibility indicators (indicators describing the validity of the content and/or the ratings) to improve users' search and evaluation of KMS content. This study examines how content ratings and credibility indicators affect KMS users' search and evaluation processes and decision performance (how well and how quickly users selected alternatives offered by the KMS). Four Interrelated laboratory experiments provide evidence that ratings have a strong influence on KMS search and evaluation processes, which In turn affects decision performance. Finally, this study demonstrates that certain credibility indicators can moderate the relationship between rating validity and KMS content search and evaluation processes.